Privacy Policy

1 Information We May Collect

When you use our website or contact us, we may collect information such as:

• Full name
• Mobile/WhatsApp number
• Email address
• Address or country of residence, where required
• Check-in and check-out dates
• Number of guests
• Booking and accommodation preferences
• Information provided through our enquiry or booking forms
• Payment-related information required to process a booking

We do not intend to collect more personal information than is reasonably necessary for providing our accommodation and related services.

2 How We Use Your Information

We may use the information you provide to:

• Respond to enquiries and requests
• Process and manage accommodation bookings
• Communicate with you regarding your reservation
• Provide information about check-in, check-out and your stay
• Process or confirm payments through authorised payment service providers
• Arrange requested services such as airport transfers, sightseeing or other guest services
• Improve our website and guest services
• Comply with applicable legal and regulatory requirements
• Prevent fraud, misuse or unauthorised activities

We will use personal information only for legitimate and specified purposes connected with our services.

3 Payment Information

Where online payments are available, payments may be processed through a third-party payment gateway.

Chackos Homestay does not normally store your complete credit card, debit card, CVV or other sensitive payment credentials on our own website servers.

Payment information is handled by the applicable authorised payment service provider according to its own privacy and security policies.

4 Sharing of Personal Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers only where required to provide our services, such as:

• Payment gateway providers
• Website hosting and technical service providers
• Booking or reservation service providers
• Communication service providers
• Transport or other services specifically requested by the guest
• Government authorities or law-enforcement agencies where required by law

Such sharing will be limited to information reasonably necessary for the relevant purpose.

5 WhatsApp and Other Communication

If you choose to contact Chackos Homestay through WhatsApp, telephone, email or other communication platforms, the information you provide may be processed by the respective third-party service according to its own privacy policy and terms.

6 Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, security and user experience.

We may also receive technical information such as IP address, browser type, device information, pages visited and approximate usage information for security, analytics and website improvement.

Where third-party analytics or similar services are used, their respective privacy policies may also apply.

7 Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining booking records, resolving disputes, preventing fraud and complying with legal or accounting requirements.

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.

9 Your Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting:

• Information about the personal data we process about you
• Correction of inaccurate or incomplete information
• Deletion or erasure of personal information where legally applicable
• Withdrawal of consent where processing is based on consent
• Assistance with privacy-related complaints or requests

To make a privacy-related request, please contact us using the details provided below.

10 Children's Privacy

Our website is intended for general users and accommodation guests.

We do not knowingly collect personal information from children for purposes unrelated to providing our services. Where information relating to a child is required for a booking, it should be provided by a parent, legal guardian or accompanying responsible adult.

11 Third-Party Websites

Our website may contain links to third-party websites, payment providers, social media platforms or other external services.

Chackos Homestay is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable laws and regulations.

Any updated version will be published on this page with a revised Last Updated date.

13 Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

• Chackos Homestay
• Kaduthuruthy, Kottayam, Kerala, India
• Email: [email protected]
• Phone / WhatsApp: +91 97477 99790

We will make reasonable efforts to respond to privacy-related requests within an appropriate period.

By using our website or providing your personal information to Chackos Homestay, you acknowledge that you have read and understood this Privacy Policy.